Open source software as a customer capture tool

“A growing number of small businesses already realize that, despite recent problems, on-demand software makes more sense than setting up your own computer network.” #

A sales manager at Salesforce.com informed me that he has never personally had to sell against SugarCRM in any of his calls. The market for it is probably pretty small. #

4 thoughts on “Open source software as a customer capture tool

  1. eIT

    Nice article, thanks…SugarCRM is one of the more often-quoted examples for business models in open source…

    On a slightly tangential note, making revenues from free & open source software is one of the most frequently asked questions these days. While there have been a few successful examples of companies (like MySQL, Red Hat etc) which are making money, I’d surmise that these are still very early days for open source revenue & profit models.

    While open source as an operational paradigm certainly has been having exceptional success against proprietary and closed-software models in the recent past, in my opinion, a lot more thought need to be given and experimentations done before the emergence of viable revenue models for the free & open source models that can successfully compete with the current proprietary software revenue model. Some specifics of the business models are emerging fast, but it will take a few years for the market to test each of these out and hopefully, the fittest will survive.

    A site that focuses exclusively on revenue models from free, open source software is Follars.com – Free, Open-source Dollars – http://www.follars.com !

    Ec @ IT, Software Database @ http://www.eit.in

  2. Pingback: OpenJason» Blog Archive » SugarCRM Revenue Model

  3. Ben Tremblay

    Thanks for this. (A nice reward to me for sprucing my the “blogs” tab in my NetVibes!)

    I’ve been watching / registered on SalesForce for the longest time, and there’s a lot I like. (There a lot to it!) But … if I could figure out my reticence I’d likely blog an essay about it.

    So … I’m off to check into S-CRM!

  4. Hussin Yusof

    My company paid for salesforce group edition and started using it. But it wasnt that friendly. And to get the product catalogue, we’d have to invest much more heavily.

    But what really pushed me was that it takes so long to update or use the system. Must be due to the heavy traffic. anyway, I find that I was using it less and less. So I sought to look for offline desktop sugar. I am currently using/testing it as a deployment on my laptop. I am not even sure if that is wise

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