Archive for July, 2006

What makes a good leader of a participatory community

I’m very interested in what leadership lessons we can learn from the people who drive the successful peer production models on the Internet. What is it about Craig Newmark, Jimmy Wales, Rob Malda, Stewart Butterfield and the other pioneers of participatory media that make the brands that they’ve created so powerful?


Photo: heather

Yochai Benkler breaks down the incentives for participation in peer production models in a very sensible and fascinating paper called Coases’ Penguin and discusses the economics of collaboration in his PopTech talk now available on ITConversations. But there’s a missing thread in his analysis that I think is crucially important.

The creators of the platforms on which peer production unfolds must have some common characteristics that enable these reputation models to reflect back on the people who invest in the platform instead of the company, brand or leader of that vehicle.

No doubt the participants are what make the products sing. But there’s something in common about the way these shepherds have approached their products and their customers that create an environment of trust, utility, gratification, expression, community, etc.

I don’t think any of them one day woke up and said I want to build a massive community of people posting content. Rather they probably stumbled onto ideas that started in one direction and ended up a little different than what they intended. I wonder what it is about the way they approach problems and lead teams that made them capable of identifying where the sweet spot would be for their idea.

I suspect that all of them share a handful of key qualities that make them unusual leaders including things like…

  • Total dedication, focus and passion for the service the community is providing to itself
  • A laissez faire attitude toward conflict but quick to identify resolutions
  • Motivated by a desire to do something important, not by money. They want to be part of something bigger than themselves.
  • A very creative mind that thrives on solving problems though not necessarily skilled in traditional artistic disciplines
  • Collaborative leadership styles, the extreme opposite of authoritarian, mandate-driven leadership

I don’t think they are attention seekers. I don’t think they are self righteous. They probably were mischief makers as kids and grew up to be anti-authoritarian. I’m guessing they were heavy video game users at one point if not still and love to compete.

I’m sure all of them also understand the decentralized and collaborative mentality, not as a translation from another model but rather baked into the way they think about what they are building.

I don’t know any of these guys personally, so this is perhaps wasteful conjecture. But I’m very curious about how the mainstream media business is going to approach the idea of participatory and social media given the cultural chasm and even conflicting styles of the leaders in the two categories. So far, it seems, people like Rupert Murdoch (and Terry Semel) have been smart enough to let these companies run and let these leaders lead.

It won’t be long before mainstream media companies start rolling out their own concepts for participatory media models, and I suspect those ideas will often fall flat…and it won’t be because the idea is bad but rather a lack of the key qualities required to shepherd a community.

Measuring success through innovation

Product roadmaps can often become innovation roadblocks. If the roadmap gets translated into a timeline, then the team is forced into an the awkward position of having expectations against which they can only fail.


Photo: Baron von Flickrhoffen

The time required to meet most project deadlines is usually underestimated. There are ways to fight that like padding estimates and shifting resources, but deadlines are meant to be missed. And there are always new challenges and opportunities that popup midstream that you’ll never be able to predict.

As a result, the team gets rewarded for cutting out work and reducing the scope of a project in order to meet the goal. Hold on. That doesn’t make any sense. People get rewarded for delivering less?

In a discussion about Yahoo!’s tendency to focus on time-driven roadmaps with some colleagues yesterday, one person suggested that Product Managers should be rewarded for the number and quality of the features that make it into production. The roadmap then becomes more like a strategy or possibly just an approach to driving toward a vision.

I really like the idea that innovation is the goal rather than beating the clock. I can imagine the lively discussions happening up and down the management hierarchy, too. How much more interesting would it be watching a weekly report that showed all the cool stuff in development rather than a big timetable of all the projects that are running late?

No doubt it would be a lot more fun to congratulate your staff for the bright ideas that they’ve come up with and delivered rather than for the all-nighter they pulled to push out the same old s*#!t.

The fashion of business

Umair Haque equates the poor investment Americans make in their personal fashion with the cultural emphasis on productivity. He argues that people who are “stylish” are perceived as frivolous and unproductive in America. In a comment on Umair’s post Russell Davies flags the style conscious eyes and ears of the English and Japanese:

“In an essay somewhere William Gibson talks about how the British and the Japanese are so naturally expert in branding because they’re brought up to instantly spot the status inference in the tiniest marginal signal - accent, appearance, language. This must apply to style too.”


Photo: pinkbelt

True, though a bit short-sighted. I think Americans are also more forgiving of misplaced style signals or even completely ambivalent to the overbranded constructs that English and Japanese cultures use to reinforce conformity.

On the other hand, I would never argue Americans favor substance over style. Umair is right. We’re often lacking both. But America is also more ready and willing to accept a new idea or to support radical innovation than any place more stylish.

This is particularly true in business.

Look at California where the Internet business, in particular, continues to boom on the shoulders of new business models. Business itself is a type of fashion where the catwalk is loaded with hot startups and cool prototypes. For example, every online media company has been browsing through all the social networking sites and working on plans to at least accessorize their online offerings with social media in some way now that social media is the model du jour.

The tech business fashion model gets built into product strategy, too. Upon returning to Apple in 1996, Steve Jobs’ first step toward turning around the once-hot now-not desktop computer company was to reinvent the Apple style with the iMac. His bet on fashion was a winner which gave him the confidence to reinvent the MP3 player as a new fashion accessory.

It wasn’t until the flickr acquisition did I think Yahoo! was much more than a fashion follower. I’m still not sure I fully understand how fashion fits into the Yahoo! culture, but it’s clear that style is a priority in the search business.

While talking with some colleagues once about how Jeff Weiner would view a really new approach to the search user experience the response from one of the more senior people at the company was, “Jeff has a great sense of style.”

I remember my first day here nearly a year ago. I expected to see black denim and long back action and was instead surprised to see that most everyone looked rather polished if not trendy. Even one of my Nebraska born and raised colleagues shops at H&M.

Again, a shirt or two from Hennes does not make one a fashionable dresser, but style can be about more than what you wear. It’s also a vantange point from where you choose to make decisions or an awareness that enables you to spot important trends. Americans may not be dressed as smartly as Europeans, but their business sense is acutely tuned to fashion in the markets in a way that is still unmatched around the world.