Archive for the 'rss' Category

Data dynamics: How the rules of sharing are changing

Today it’s easy to store and share my pictures, my favorite URLs, my thoughts and lots of other things online. There are a range of data repositories that allow me to do this kind of thing in different ways.

What still needs work is how I give trusted services access to much more private data — things like my current location, my spending behavior, access to my friends and family, etc.

To date, most services follow the premise that the looser the controls, the more fluidly data will travel. And that’s all that mattered when it was still hard to get data flowing.

Data flow is no longer an issue. Perhaps data flow has actually become too easy now. And therein lies the problem.

Clearly, blogging, RSS and feed readers drove a lot of the early thinking about syndication. Blogging enabled people to post content in a publicly accessible data repository somewhere for anyone to pull out without any privacy or permissioning controls. The further your content then syndicated, the better.

Wikis and community sites like Slashdot created a slightly more complex read/write dynamic against the central content repository that lots of people could access together. The permissioning model was essentially hierarchical where controls were kept in the hands of a smaller community.

Then Flickr broke ground with a new approach. They applied a user-centric friends and family relationship model to permissioning access to personal photos. Flickr opened up what was once considered private data and defaulted it to a public read-only permission status. But each individual still has a great deal of control over the data he or she contributes.

Similarly, del.icio.us made it possible to store and publicly address what had previously been private data. The nice twist here was the easy-to-understand URLs that allowed machines to consume, interpret and redistribute data stored in del.icio.us.

Where services like Facebook and Wesabe are now breaking ground again is in identifying a security model around highly sensitive data. Contact lists are very personal, but there aren’t many data sets more personal than my purchases and spending patterns.

Neat things can happen when I give machines access to my data, both the things I explicitly ‘own’ and my implicit behaviors. I want machines to act on my behalf and make my data more useful to me in a range of different contexts.

For example, I like the fact that Facebook slurps up my Twitter activity and shares it with my friends in the Facebook network. I don’t want to change my ’status’ on every service that shows status messages. Similarly, I like that Last.fm captures my listening behavior from iTunes and then uses that data to give back personal recommendations on a badge posted to my blog.

Allowing machines to automatically act on personal data on my bahalf is the right direction for things to go. But important questions need to be resolved.

For example, what happens to my data in all the places I’ve allowed it to appear when I change it? How do permissions pass from one service to another? How do I guarantee that a permission type I grant in one service means the same thing in another service? How do changes propagate? How does consent get revoked?

And even trickier than all that will be the methods for enforcing protection of privacy and penalties for breaking those permissions.

Until trust is measurable with explicit consentual triggers, loosely coupled networks that act on the data I wish to protect are going to struggle to talk to each other. Standards need to enable common sharing tactics. Responsibility needs to be clearly defined. And policies need to be enforceable.

Empowering a person to invest in storing and sharing the more sensitive data he or she owns is going to require a lot more than traditional read/write controls. But given the pace of change right now I suspect the answers will happen as the people behind these services work things out together before the industry taskforces, legal entities and blogosphere sort it out for them.

Media As A Service

Much like print and tv are becoming marketing vehicles to drive people online, the domain name for an online media service is becoming sort of an abstract utility or maybe just a brand address for media services rather than the real estate upon which the core activity occurs. The service a media vehicle provides matters more than the vehicle itself.

And this isn’t only happening in the content space. Every aspect of the media business is pointing to a services model. Here’s what the key pieces look like, in my mind:

  1. Data is infinitely distributable. All data…not just editorialized words. The RSS standard opened the doors for vast distribution networks, and services like Yahoo! Pipes and Feedburner figured out how to make the distribution methods meaningful. There’s an endless supply of microchunks flying around the Internet, most of them unattached to any domain or URL except as a handy reference point.
  2. Data can be visualized in meaningful ways. AJAX and the many freely available widget kits and javascript libraries such as YUI are rendering these microchunks in the right place at the right time in the right way for people which, again, is not always on a web site. The Internet user experience is no longer held back by the limitations of HTML and the packaging a site owner predefines for their media.
  3. Media is created by everyone. Whether written in long form by a reporter or researcher, captured as video by a mobile phone owner, or simply clicked by a casual web site visitor, expressions of interest are shared, measured and interpreted in many different ways. This results in a seemingly neverending stream of media flowing in and out of every corner of the digital universe.
  4. Distribution technologies are increasingly efficient and inexpensive. Personal media services like instant messaging, blog tools, podcasting and collaborative media services like Wikipedia, del.icio.us, Flickr, etc. are easy to use and often free. Web services and open source software enable people and companies to scale distribution and production functionality for large audiences or groups of users with negligeable costs. Most importantly, these tools enable people to be influential without ever owning a domain.
  5. The distance between buyer and seller is shrinking. There are more and more ways for buyers to find sellers and sellers to find buyers from search engines to recommendation tools to coupon rss feeds, etc. Distributed ad markets like Right Media are enabling marketers and service providers to negotiate both the methods and the value of a marketing message. Advertising can operate as a service, too.

After re-reading this description myself, it looks like I’ve just echoed much of the whole Web 2.0 thing yet again. That makes me think I didn’t articulate the concept properly, as I believe there’s a very different way to visualize how data get created, packaged, distributed and remixed and how the various parts of a media business can be coupled both within the organization and across the wider network. Maybe that’s Web 2.0. Maybe it’s edge economics. SOA. Whatever.

The important thing is to think of how your media business can create for yourself or leverage how others offer Marketing As A Service, Sales As A Service, Operations As A Service, in addition to your editorial and community building efforts. Here’s a quick chart of how a media business might look that hopefully gets the point across:

Staffing Model Source Data Coopted Data Distribution Services
EDITORIAL Reporters, Community Managers, Assemblers (formerly known as ‘Producers’) Original News, Analysis, Columns News Wires, Paid Data Feeds, Free RSS Feeds, Links, Comments, Votes, Ratings, Clicks RSS Feeds, Content API (Read and Write)
MARKETING Customer Service, Evangelists, Event Organizers SEO, SEM, Paid Inclusion, Sponsorships, Staff Blogs Partner Promotion, Customer Evangelist Blogs Customer Help, Usage Policies, SLAs, Traffic/Referrals to favored partners
SALES Sales Engineers, Business Development Customer Data, On-site Inventory Partner Inventory, OEM Partner Services Ad Service API (Read and Write)

We’ve seen Journalism As A Service evolve with a little more clarity, particularly recently. Mark Glaser provides a step-by-step guide on how to structure a community-driven news organization:

“Reach out to the community for bloggers, muckrakers and go-to experts. Each topic area would require more than just reacting to news. The Topic Chief would be sure to enlist as many experts as possible not only to be sources but to also be contributors, commenters, and word-of-mouth marketers. Anyone who possesses the skills that go beyond basic participation can be hired on as freelancers or even full-time staff.”

Similarly, Doc Searls’ “How To Save Newspapers” post also lays out what needs to happen on the editorial side. Here’s step #5 in his list:

“Start looking toward the best of those bloggers as potential stringers. Or at least as partners in shared job of informing the community about What’s Going On and What Matters Around Here. The blogosphere is thick with obsessives who write (often with more authority than anybody inside the paper) on topics like water quality, politics, road improvement, historical preservation, performing artisty and a zillion other topics. These people, these writers, are potentially huge resources for you. They are not competitors. The whole “bloggers vs. journalism” thing is a red herring, and a rotten one at that. There’s a symbiosis that needs to happen, and it’s barely beginning. Get in front of it, and everybody will benefit.”

There is lots of guidance for the newsroom, but all parts of a media business can become services.

For example, the ultimate in Marketing As A Service is the customer evangelist. It’s not about branded banners, as Valleywag points out,

“When paid-for banner ads lead to another site that’s supported by banner ads, you know that something’s wrong. Anyone who relies on that circular spending is asking for trouble.”

Marketing should be about enabling customer evangelists whether your customer is simply promoting your stuff for you or actually distributing and reselling it. Fred Wilson thinks of this in terms of “Superdistribution“:

“Superdistribution means turning every consumer into a distribution partner. Every person who buys a record, a movie, reads a newspaper, a book, every person who buys a Sonos or a Vespa becomes a retailer of that item. It’s word of mouth marketing, referral marketing, but with one important difference. The consumer is the retailer.”

None of this needs to happen on a single domain. The domain chain in any of these actions probably should be invisible to people, anyhow, except maybe to ground the events in trusted relationships.

Now, there are many domains that can create wonderfully useful and valuable destinations once they reach a certain critical mass. Invoking another over-used dotcom jargon word, this is what happens at the head of the long tail. And there are obviously lots of nice advantages of being in that position.

Most media companies want to be in that position and fight tooth and nail for it even if it just means being at the head of a niche curve. But instead of or maybe in addition to competing for position on the curve, most media companies need to think about how they provide relevant services outside of their domains that do something useful or valuable in meaningful ways across the entire spectrum.

Posting articles on your domain isn’t good enough any more. The constant fight for page views should be positive proof of that. There’s a bigger, deeper, longer term position out there as a critical part of a network. Sun Microsystems’ mantra “The Network is the Computer” is still meaningful in this context. What is your role if “The Network is the Media”?

Similarly, is Marshall Mcluhan’s widely adopted view that “The Medium Is The Message” still true? Or, like many have asked about the IT market, does the medium matter anymore?

If we are moving to an intention economy, then those who best enable and capture intention will win. And that doesn’t have to happen on a domain any more.

Admin: My feed’s gone spastic

Big apology to everyone who subscribes to my feed. I should have tested things out more thoroughly before peppering your feed reader with hundreds of posts. If I haven’t lost you already, please hang on. I think it’s stable now. And if I already lost you, please consider either coming back or subscribing to my blog-only feed or my bookmarks feed. Thanks for your patience.

Testing ways to splice my feeds

I started playing around with Pipes a bit more the other day and then found this handy tip via Lifehacker for nicer looking ways to link splice in your blog feed.


You can already splice del.icio.us and flickr directly into any Feedburner feed, but Pipes allows you to do things like isolating the saved bookmarks from tags and groups of tags. You can also prepend each item in your feed with things like “link”, “blog post”, and “photo”. You could also splice in other feeds that Feedburner doesn’t support like your Last.fm tracks, for example. I thought I would try offering foreign language versions of all this, too.

I apologize if my feed here gets squirrely on you as I work this out. Coincidentally, I saw this post yesterday that pointed out the number 1 reason people unsubscribe from a particular feed is information overload. I’m definitely becoming an overload offender here. Sorry.

If you want to be sure you’re only subscribed to my blog posts, then here is the blog-only feed.

UPDATE: As I suspected, it was a snap to create foreign language versions of my feeds. I’ve added several translations using the BabelFish operator. I can’t vouch for the accuracy or quality of the translations, but there are now Spanish, French, German, and Japanese language versions of my feed. More on the way.

A start page on my own domain

With a quick copy and paste job using Kent Brewster’s Pipes Badger and a few widgets from services I use, I now have what is a mostly sufficient start page on my own domain that displays my various forms of online expression. Really interesting stuff here.